1. Is your internet connection working? If you're seeing this support page, it probably is.
2. Did your browser hiccup? Try closing your web browser (all open browser windows) and opening it up again.
3. What specific error message are you seeing? Write it down and email it to us at support @ octavient.net or call us at 619-630-8086.

Octavient, Inc. has been working with internet technology since 1997.

Over that time, we've assembled some knowledge worth sharing. Soon (no, no--really), we'll share some of it here.

Comments welcome: support @ octavient.net

1. To enable the FTP setting in Internet Explorer, click on Tools > Internet Options.
2. Click on the Advanced tab.
3. Under "Browsing," check the setting "Enable folder view for FTP sites." 
4. Click OK.
5. Enter the address ftp://www.yoursite.com in the address bar, and press Enter.
6. Your browser should prompt you to enter your username and password--do so.
7. Once authenticated, you can use your browser window exactly like a Windows Explorer window--simply drag and drop files back and forth.
8. To log off, simply close the browser window.